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Capillus London

Terms And Conditions

TERMS & CONDITIONS

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

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ABOUT US

www.capilluslondon.co.uk is a site operated by Capillus London Ltd., trading as Capillus London (“We”). We are registered in England and Wales under company number 14411292 and have our registered office at 186 Castelnau, London SW13 9DH, United Kingdom

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CONDITIONS OF SALE CAPILLUS LONDON        GIFT VOUCHERS

  • Gift vouchers will not be replaced if stolen, lost or damaged.

  • Gift vouchers are valid for six months from the date of issue.

  • Gift vouchers are not transferrable or negotiable and cannot be exchanged for cash.

  • Capillus London reserves the right to not accept damaged or defaced certificates.

  • Multiple Gift vouchers can be used in a single transaction.

  • No change will be given but any remaining balance may be applied to future purchases.

  • Gift vouchers cannot be exchanged for cash or vouchers. All other cards (excluding gift vouchers) are subject to terms and conditions specific to seasonal offers.

  • Gift card can be purchased in any Capillus London  branch as well as online at www.capilluslondon.co.uk 

  • You can redeem your Capillus London gift voucher in any Capillus London location across London.

These terms and conditions will be supplied at the time of receiving your Capillus London voucher and will apply to the specified dates only. Capillus London vouchers are issued by Capillus London Ltd., trading as Capillus London. We reserve the right to refuse cards which we believe have been tampered with, duplicated, or otherwise affected by fraud.

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CONDITIONS OF SALE Capillus London                SERVICE APPOINTMENTS

  • Service appointments can be made online though www.capilluslondon.co.uk

  • Service appointments can be made for all Capillus London branches.

  • All offers and promotions cannot be used for appointment bookings and services that have been booked are subject to the full price of the service.

  • Late appointments (over 5 minutes) cannot be fulfilled or be subject to refund or change.

  • One-time promotional offers should be redeemed as per instructions given at the time of the communication via social channels, newsletter or print circulation.

Our cancellation policy requires your credit card details to secure the booking online. You card is validated. Card details are stored securely. In case of no show or not cancelling/rescheduling your appointment at least 24 hours before the appointment time, the appointment fee will be taken in FULL.

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CANCELLATIONS POLICY

Please see RETURN REFUND for all conditions and return processes for store product purchases.

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RETURN AND REFUNDS

Returns and refunds are applicable to full price and sales on all items.

You will be refunded the price at the time of purchase as shown on the invoice. Please note, in the interests of hygiene, we are unable to accept any items that have been used or returned with broken seals.

Capillus London is happy to offer you a refund. Please return your order to us within 5 working days from the date of purchase if it is unwanted. And please return within 7 days if any of the goods are faulty.

Please return unopened, unused and in original condition. We reserve the right to refuse a refund if your item(s) are non-saleable.

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INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

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OUR LIABILITY

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

  • loss of income or revenue;

  • loss of business;

  • loss of profits or contracts;

  • loss of anticipated savings;

  • loss of data;

  • loss of goodwill;

wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

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LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may

you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our site other than that set out above, please address your request to info@capilluslondon.co.uk

 

LINKING FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

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JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to a visit to our site, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

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VARIATIONS AND YOUR CONCERNS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. If you have any concerns about material which appears on our site, please contact info@capilluslondon.co.uk 

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COOKIE POLICY

A “cookie” is a small text file used to perform certain website functions, including recognizing returning visitors to a site. We are currently undertaking a thorough review of the cookies and similar technologies we use on www.capilluslondon.co.uk  in order to provide you with comprehensive information about them and your cookie choices. Please bear with us while we conduct this important exercise. We will update our Cookie Policy shortly with further information. You can disable cookies from your browser and delete all cookies currently stored on your computer. To find out how to do this for your particular browser click “help” on your browser’s menu or visit www.allaboutcookies.org for further information.

Please find out more about our cookie policy  

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PRIVACY POLICY

Capillus London Ltd., trading as Capillus London, registered in England and Wales under company number 14411292, and have our registered office at 60 Mill Mead Business Centre, Mill Mead Road, London, United Kingdom, N17 9QU (together “we”, “us”, “our”), take your data protection rights and our legal obligations seriously. This Privacy Policy (“Policy”) describes how we use your personal data collected via www.capilluslondon.co.uk  (“Website”), and by other means (e.g., via social media, cookies, etc.). Please read this Policy carefully.

Your personal data includes information such as:

  • Name

  • Address

  • Telephone number

  • Date of birth

  • Email address

Other data collected that could directly or indirectly identify you.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) and our dedicated team that supports this office by contacting us at info@capilluslondon.co.uk  This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

Please find out more about our privacy policy here.

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